Testimonials – Residential Articles
“The lock to our front door froze up late on a Friday afternoon. Layson was wrapping up for the day but came to our house and fixed the lock. He is expert at his job and very professional. Have utmost confidence in Layson.”
Continue Reading“Scotty was very experienced and solve our problems with great efficiency. He is a gentleman who represents your very well.”
Continue Reading“Layson was great, efficient, friendly and polite. I would definitely recommend him highly to any friends.”
Continue Reading“I have been a customer of Downs for 28 years. Layson arrived punctually and was so professional and friendly. I am, as always, beyond happy and satisfied with my experience with Downs.”
Continue Reading“Exceptionally prompt and reliable. Layson was a pro! Thank you and we will call you again.”
Continue Reading“Scotty was pleasant and professional. He patiently explained our options. I would recommend his services.”
Continue Reading“The best experience ever! We began with a broken Baldwin key in our big front door, which has a matching door that is designed to open when the top and bottom brass posts are slid out of the holes in the brass fixtures. We thought we would have a locksmith fish out the broken piece…
Continue Reading“I always love going into Downs Lock and Key — whether getting locks and/or keys replaced I find the staff warm and extremely pleasant. Downs is a breath of fresh air compared to the corporate box stores. I love patronizing and supporting this locally owned and operated business.”
Continue Reading“Layson was so resourceful and professional in solving the door lock problems for us. Just an outstanding job!”
Continue Reading“AWESOME service. Punctual and professional. From the first phone call to the invoicing, I had excellent customer service from everyone at Down Safe and Lock. Thanks for the special care.”
Continue Reading“So glad you sent Layson. From start to finish, a true professional. My project was a challenge, but Layson was never flustered! I would recommend him/Downs to anyone/everyone in need of your services. Thank you!”
Continue Reading“I called a couple different companies before I called Downs and spoke to Jessica. Right from the start, Jessica made me feel at ease with her kindness, knowledge, and professional demeanor. I would highly recommend this company if you are in need of these services.”
Continue Reading“Scotty was great! We needed our locks re-keyed and he performed a security check of our residence and gave us recommendations before starting the work. He completed the job efficiently and professionally. I would highly recommend Scotty and Downs Security Solutions.”
Continue Reading“THANK YOU – quick reliable and efficient!”
Continue Reading“Awesome job. Steve was great. On time and reasonable price. Very hassle free. Thanks.”
Continue Reading“I needed to have the locks re-keyed on my house following an auto theft. Sent an email to Down's on Sunday afternoon and I was on the schedule by 8 am Monday morning. Steven was very polite and efficient and the work was done promptly. And the bill was very reasonable for four doors! Thanks…
Continue Reading“Excellent service and professionalism.”
Continue Reading“Scotty was amazing! He took the time to do a super professional job. Will definitely use his services again in the future.”
Continue Reading“Calvin and his teammate where very helpful and professional. I highly recommend it!!!”
Continue Reading“Extremely friendly and willing to accommodate a last minute lock repair/replacement. Calvin handled the scheduling and was very helpful each time we spoke on the phone or through email. The technician, Jeff, arrived right on time and not only did a great job working with the needs of the door, but was a delight to…
Continue Reading“He was very accommodating, personable, professional and knowledgeable!”
Continue Reading“Great experience!”
Continue Reading“An exercise in precision, from the office to the craftsman. All my questions answered so I could make the right choices. A "turn-key" service, when the man left I had everything I needed, and they knew who I was from 5 years ago. Happy to pay the reasonable price. Pinch me and tell me It…
Continue Reading“Great service, very professional and pleasant”
Continue Reading“A locksmith from Downs re-keyed the locks on my house this morning. He showed up on-time, the service was prompt, and he did a great job of answering all of my questions. The locks work better than they did before he did the work.”
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