Shop Manager
“The lock to our front door froze up late on a Friday afternoon. Layson was wrapping up for the day but came to our house and fixed the lock. He is expert at his job and very professional. Have utmost confidence in Layson.”
“Scotty was very experienced and solve our problems with great efficiency. He is a gentleman who represents your very well.”
“Scotty beat me to the job site and knocked out the re-keying my clients had requested. He made quick work of the new keying, tested and turned keys over in less than a half hour. Scotty and Downs are in my phone now for any of my upcoming projects.”
“Layson was great, efficient, friendly and polite. I would definitely recommend him highly to any friends.”
“The work he did was great. Very friendly! and he made sure the work was right. I well use him every time at Barge Rd without hesitation . Thanks”
“I have been a customer of Downs for 28 years. Layson arrived punctually and was so professional and friendly. I am, as always, beyond happy and satisfied with my experience with Downs.”
“Exceptionally prompt and reliable. Layson was a pro!
Thank you and we will call you again.”
“Scotty was pleasant and professional. He patiently explained our options. I would recommend his services.”
“I wanted to once again Thank Down Safe and Lock for sending me an amazing repairman today. I really appreciate when service and repair folks are proactive and solution oriented and Layson was that and more. He was able to find the best solution for me that was quick and effective.”
“The best experience ever! We began with a broken Baldwin key in our big front door, which has a matching door that is designed to open when the top and bottom brass posts are slid out of the holes in the brass fixtures. We thought we would have a locksmith fish out the broken piece of the key and that would be our only service goal.
This is what we had accomplished: 1) the broken key piece was fished out; 2) all of our keys did not work correctly, we had to be very careful in finding just the right position for the key in the lock for it to work, which in a distracted moment led to me breaking a key in the lock. All our keys have been retooled in the Down's technician's service van and all now work perfectly; 3) the keyed door tongue fittings have been trimmed so that the door now locks on the non-keyed inside as easily in winter as it does in summer; 4) the non-keyed door with sliding posts has been fixed so that the door not only can be opened, but also it can be opened easily. We have not been able to open the door at all for many years. All of this took an amazingly short amount of time and the total cost was a very pleasant surprise”
“Jeff was fantastic! Very helpful and didn't leave until I was 100% satisfied which I appreciate. Professional, thorough, and honest. Thanks Downs!”
“I always love going into Downs Lock and Key — whether getting locks and/or keys replaced I find the staff warm and extremely pleasant.
Downs is a breath of fresh air compared to the corporate box stores. I love patronizing and supporting this locally owned and operated business.”
“Layson was so resourceful and professional in solving the door lock problems for us. Just an outstanding job!”
“AWESOME service. Punctual and professional. From the first phone call to the invoicing, I had excellent customer service from everyone at Down Safe and Lock. Thanks for the special care.”
“I found company on Goggle and very glad I did. Layson was fantastic! He found problem and fixed right away.
Very pleased with service.”
“So glad you sent Layson. From start to finish, a true professional. My project was a challenge, but Layson was never flustered! I would recommend him/Downs to anyone/everyone in need of your services. Thank you!”
“I called a couple different companies before I called Downs and spoke to Jessica. Right from the start, Jessica made me feel at ease with her kindness, knowledge, and professional demeanor. I would highly recommend this company if you are in need of these services.”
“Scotty was great! We needed our locks re-keyed and he performed a security check of our residence and gave us recommendations before starting the work. He completed the job efficiently and professionally. I would highly recommend Scotty and Downs Security Solutions.”
“THANK YOU – quick reliable and efficient!”
“Awesome job. Steve was great. On time and reasonable price. Very hassle free. Thanks.”
“I needed to have the locks re-keyed on my house following an auto theft. Sent an email to Down's on Sunday afternoon and I was on the schedule by 8 am Monday morning. Steven was very polite and efficient and the work was done promptly. And the bill was very reasonable for four doors! Thanks for being so responsive.”
“Excellent service and professionalism.”
“Scotty was amazing! He took the time to do a super professional job. Will definitely use his services again in the future.”
“Calvin and his teammate where very helpful and professional. I highly recommend it!!!”
“Steve did a fantastic job at our school. He went above and beyond what our initial ticket called for. He fixed two windows that actual window professionals said they could not fix, and he did it with a wonderful, customer-focused attitude. These windows were a security risk to our building, and have been for years because no contractor could or would fix them.
Steve did it in a few minutes because he wanted to help us and he is intelligent and a problem solver. Service like that is getting rarer and rarer, and at a school like ours that is publicly funded, every penny counts. Thank you, Steve!!”
“Extremely friendly and willing to accommodate a last minute lock repair/replacement. Calvin handled the scheduling and was very helpful each time we spoke on the phone or through email. The technician, Jeff, arrived right on time and not only did a great job working with the needs of the door, but was a delight to chat with while he was here. He walked me through the entire repair process and even pointed out other improvements that I could handle myself to improve the security of the door and locks. As a new homeowner, this was exactly what I was hoping for. They helped turn an unfortunate situation into a great experience and I will definitely use them for future needs. Thank you!”
“He was very accommodating, personable, professional and knowledgeable!”
“Layson was polite, efficient and very nice to work with. He arrived early and got the job done quickly.”
“Great experience!”
“An exercise in precision, from the office to the craftsman. All my questions answered so I could make the right choices. A "turn-key" service, when the man left I had everything I needed, and they knew who I was from 5 years ago. Happy to pay the reasonable price. Pinch me and tell me It wasn't a dream.”
“Layson is always ready and available.”
“Great trustworthy guys. Very quick and efficient. Would use them again.”
“Great service, very professional and pleasant”
“A locksmith from Downs re-keyed the locks on my house this morning. He showed up on-time, the service was prompt, and he did a great job of answering all of my questions. The locks work better than they did before he did the work.”
