Repair

When your heat in the winter or your cooling in the summer is not working as it should, all you want to know is what is wrong with it, how much will it cost to fix it, and how long will it take.

We have been answering those questions for thousands of home and business owners just like you for nearly 30 years.

We service all makes and models. We even do work under most manufacturer’s warranties. Give us a call at (717) 689-5372 for details.

Diagnosis

Is your system not heating or cooling properly? Do you hear an unusual noise or notice an unusual odor? Call us.

Our technicians can quickly and accurately diagnosis the reason for the problem you are experiencing and recommend the best solution.

Call our office at (717) 689-5372 to set up an appointment. Our dispatch fee for residential customers is $99 during normal operating hours (higher for after hours and weekend calls). Once our tech arrives and assesses your situation, he will be able to provide you with a detailed list of the actual total cost to repair your system. No work ever begins without your approval.

If you’re interested in learning about ways to reduce or eliminate the dispatch fee, please read our section on Maintenance Agreements.

Pricing

Residential Customers

For residential customers requiring repair services, we use a “Flat Rate” pricing model. A “Flat Rate” price is one price that includes both the labor and material necessary to fix the job. We always quote you the price to finish your repair up front, and you can always accept or decline the work prior to our starting it.

Many times, people ask why we don’t just charge by the hour. There are several reasons why we feel a flat rate is best. Here are just a few:

  • Flat Rates are based on the average cost of a part – so if we are in a pinch and have to buy your part from a costlier parts house, you are not penalized
  • Flat Rates are based on how long it SHOULD take us to finish the repair – so if our tech runs into a problem or finds it more difficult to access a component within your system or his phone rings and he has to talk to the office for ten minutes, you are not charged more
  • Flat Rates include an average for travel time to your home – so if our tech is coming to your home from two towns over, you are not charged more in travel time than if he were coming from next door
  • You will pay the same as everyone else for the same work – so there is no risk of you being charged more because the tech feels he has a daily quota to achieve

Commercial Customers

For commercial customers, we utilize a “Time & Material” pricing model. This model works because when it comes to commercial equipment, there is no standard – every unit and every configuration is different.

If you are interested in getting a quote for your commercial repair, please contact our office at (717) 689-5372.

Emergency Service

We offer Emergency Services at night and over the weekend. When you call our office after hours, please leave a message. Your message will then be sent to our on-call technician who will call you back. Keep in mind that in rare situations especially during extreme heat or cold, our technicians may be working on jobs and may not be able to call you back immediately.

The cost for a technician to come to your home after hours and on the weekend is $169 plus the cost of any repair. The $169 dispatch fee is due even if you choose not to have us repair your system.

If you’re interested in learning about ways to reduce or eliminate the dispatch fee, please read our section on Maintenance Agreements.

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